Privacy Policy for Cursive Carvings
At Cursive Carvings, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide when using our online platform or engaging with our services, including Italian furniture repair, antique restoration, bespoke calligraphy commissions, gilding, wood carving, French polishing, upholstery repair, and fine art conservation.
1. Information We Collect
We collect various types of information to provide and improve our services.
- Personal Data You Provide Directly: This includes information you submit when inquiring about our services, requesting a quote, placing an order, or communicating with us. This may include your name, address, email address, phone number, and details related to the item you wish to have restored or the calligraphy service you require.
- Payment Information: When you make a payment for our services, we process payment details through secure third-party payment processors. We do not store sensitive financial details ourselves beyond what is necessary to confirm your payment.
- Communication Data: Records of your communications with us, including emails, phone calls, and any feedback you provide.
- Technical and Usage Data: Information about how you access and use our online platform, such as your IP address, browser type, operating system, referral sources, pages viewed, and the dates/times of your visits. This data is collected through cookies and similar tracking technologies.
2. How We Use Your Information
We use the collected information for the following purposes:
- To Provide Services: To process your requests for furniture restoration, calligraphy, gilding, carving, or other services, provide quotes, manage appointments, and deliver the completed artistry.
- Communication: To communicate with you about your inquiries, orders, service updates, and to respond to your questions and feedback.
- Improve Our Services: To understand how our online platform is used, identify areas for improvement, and enhance the quality of our offerings.
- Marketing (with Consent): If you provide your explicit consent, we may send you occasional updates about new services, special offers, or events related to Cursive Carvings. You can opt-out at any time.
- Legal Obligations: To comply with legal obligations, enforce our terms and conditions, and protect our rights and the rights of others.
3. Legal Basis for Processing (GDPR)
We only process your personal data where we have a lawful basis to do so under the General Data Protection Regulation (GDPR) and other applicable privacy laws. Our legal bases include:
- Performance of a Contract: When processing is necessary for the performance of a contract to which you are a party (e.g., providing restoration services you've commissioned).
- Legitimate Interests: Where processing is necessary for our legitimate interests (e.g., improving our online platform, managing our business, preventing fraud), provided these do not override your fundamental rights and freedoms.
- Consent: Where you have given clear consent for us to process your personal data for a specific purpose (e.g., for marketing communications). You have the right to withdraw your consent at any time.
- Legal Obligation: Where processing is necessary to comply with a legal or regulatory obligation.
4. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:
- Service Providers: We may share data with trusted third-party service providers who assist us in operating our online platform, processing payments, or delivering our services (e.g., shipping companies for finished pieces). These providers are contractually bound to protect your data and only use it for the specific services we specify.
- Legal Requirements: We may disclose your information if required by law, court order, or governmental regulation, or if we believe such action is necessary to protect our rights, property, or safety, or that of our customers or the public.
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of the transaction. We will notify you of any such change of ownership or control of your personal data.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. This includes using secure servers, encrypting data where appropriate, and restricting access to personal information to authorized personnel only. Despite our efforts, no method of transmission over the internet or electronic storage is entirely secure.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.
7. Your Data Protection Rights (GDPR)
Under the GDPR, you have the following rights concerning your personal data:
- Right to Access: You have the right to request copies of your personal data.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- Right to Withdraw Consent: Where we rely on your consent to process your data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided below. We will respond to your request within one month.
8. Cookies and Tracking Technologies
Our online platform uses cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and support our marketing efforts. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our online platform may become inaccessible or not function properly.
9. Links to Other Websites
Our online platform may contain links to other websites not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Cursive Carvings
7 The Old Brewery
Chiswick Mall
London, Greater London
W4 2PU
United Kingdom